Shipping policy
WAYO – Shipping & Delivery Policy
Last Updated: 03/02/2026
By placing an order on Wayo Furniture, the customer agrees to the shipping, delivery, and access terms stated below.
1. Serviceable Locations
We ship Pan-India, subject to pincode serviceability.
Certain remote or restricted pincodes may not be serviceable.
Wayo reserves the right to cancel and refund orders if delivery is not feasible to the provided location.
2. Shipping Timelines
Ready-to-ship products: 5–9 working days
Made-to-order / customized products: 10–15 working days
Timelines are estimates and may vary due to courier operations, weather, festivals, or regulatory restrictions.
Delays caused by third-party logistics partners are not grounds for cancellation or compensation.
3. Order Tracking
Tracking details are shared via SMS / Email / WhatsApp once dispatched.
Tracking updates may take up to 24–48 hours to reflect.
If tracking does not update beyond 48 hours, customers must contact Wayo support.
4. Delivery Process
A pre-delivery call or SMS is attempted by the delivery partner.
Delivery time window: 10 AM – 7 PM, Monday to Saturday.
Up to 3 delivery attempts will be made.
5. Customer Responsibilities (Mandatory)
Customers must ensure:
Correct and complete delivery address with landmark
Active phone number reachable during delivery window
Clear access for furniture delivery:
Adequate gate width
Lift size or staircase access
Society permissions / security approvals / slot bookings (if applicable)
Failure to ensure the above may result in delivery failure or RTO, for which the customer is fully responsible.
6. Undelivered / Returned Shipments (RTO Policy)
Orders may be returned to origin due to:
Incorrect or incomplete address
Customer unreachable or unavailable
Refusal to accept delivery
Access issues at delivery location
RTO & Re-delivery Charges
Forward shipping + RTO charges + re-delivery charges will be borne by the customer.
Charges depend on product size, weight, and location.
Re-delivery will be processed only after charges are cleared.
Refunds for RTO Orders
If the customer opts for a refund:
Shipping + RTO charges will be deducted
Refund processed within 5–7 working days after warehouse inspection
7. Shipping-Linked Cancellations
Cancellation is allowed only before dispatch.
Made-to-order / customized products cannot be cancelled once production begins.
If an order is already shipped:
Cancellation is not permitted
Refusal at delivery will be treated as RTO and applicable deductions will apply
8. Address Change / Order Modification
Allowed only before dispatch.
No changes are permitted once shipped.
Additional charges may apply for approved modifications.
9. Damaged / Incorrect Product
Mandatory unboxing video + photos required.
Issues must be reported within 24 hours of delivery.
Claims without proof or after the time window may be rejected.
10. Support & Resolution SLA
🕒 Support Hours: Monday–Saturday | 10 AM – 6 PM
Initial response within 24–48 working hours
Resolution timelines vary based on issue complexity
📄 TERMS & CONDITIONS – SHIPPING & DELIVERY CLAUSE (Aligned)
By placing an order on Wayo Furniture, the customer agrees that:
Delivery timelines are non-guaranteed estimates
Third-party courier delays are beyond Wayo’s control
Failed delivery due to customer-related reasons will attract RTO and re-delivery charges
Wayo is not liable for delays or damages caused by:
Incorrect information provided by the customer
Access restrictions at the delivery location
Customer unavailability
Refunds (if applicable) will always be net of logistics costs
Acceptance of delivery implies acceptance of product condition unless reported within the defined window
⚠️ DELIVERY DISCLAIMER (FOR CHECKOUT PAGE)
This is the short, high-impact disclaimer you should place just above the “Pay Now” button:
Delivery Disclaimer:
By placing this order, you confirm that the delivery address is correct and accessible for furniture delivery (including lift/stair access and society permissions).
Failed deliveries due to incorrect address, customer unavailability, refusal, or access issues will result in return-to-origin charges and re-delivery costs borne by the customer.
Made-to-order items cannot be cancelled once dispatched.
